Sky broadband issues sky q box keeps loosing internet in the living room and also does the mini box in the bedroom. 2) and more Jan 12, 2025 · I would suggest you and others affected report this to Sky after confirming it isnt an issue with Broadband Shield which you can test by temporarily turning the shield off in the My Sky app. 6 days ago · The broadband /wifi drops often. This takes ten minutes at a time and then solves it temporally for about five minutes before issue reoccurs. Post Nov 16, 2024 · Sky Broadband Issues 16 Nov 2024 05:10 PM. Getting Internet not connected messages regularly. That hasn't been an issue for a while, though when it happened it did affect wi-fi as the Sky Q box quite effectively boosts the wi fi signal. Nov 27, 2024 · Hi I have had numerous issues with broadband it keeps buffering. Sep 10, 2024 · This will fix all issues related to IPv4 address sharing, which may include some VPN issues, specifically with GRE-based VPNs such as PPTP. Feb 5, 2025 · About Sky Community Offers. There are a variety of reasons for these issues, and some solutions can be found to improve their experience. Nov 2, 2024 · I changed from BT to Sky Broadband a couple of months ago and I'm having daily issues. Both my husband and I work from home but continually have issues when online meetings with the signal being poor and dropping off. 4. All the info you need to get the best service. Service & equiptment is appearing to be ok on any checks done, however the actual service is slow at best when it does connect. Likely, the Sky App broadband line checker will find a fault and allow you to book an engineer to investigate the fault. The map below depicts the most recent cities in the United Kingdom where Sky users have reported problems and outages. Mar 29, 2024 · Having repeated problems with broadband, streaming programmes (hard wired) buffering regularly . Sky TV. It's been 4 hours. No known issues in your Feb 5, 2025 · Once completed, if it reports back that all is good click on 'broadband' to run an updated test. Here is a snapshot of a 24 hour external ping to my router . g. It turns out that over 20 homes in my street are affected. 4 days ago · broadband speed has become unreliable, varies between 0. Broadband issues 05 Feb 2025 11 Jan 26, 2023 · I have been having problems with my Sky broadband since I went over onto the social tariff on 8th December 2022 when instead of switching me to the social tariff they cut me off completely. An Open Reach engineer came out the next day identified & fixed the problem & I had no problems until the 18th January when I was again disconnected. Slow loading of pages, Gmail often inaccessible and random pages buffering continuously. Post 1 of 1 Search Sky Community. Search Jan 28, 2024 · My broadband was supposed to go live on Friday, however there were two issues. Working from home on WiFi losing network connection multiple times a day. Nothi Dec 2, 2024 · Any issues with the fibre itself mostly lies in the Openreach domain and becomes only becomes a Sky issue when it hits any Sky equipment at the exchange. To run a network check, enter your Sky Talk phone number including area code. Report post. He's left and I've had no contact since. He said he wasn't able to access the problem and would have to get someone else out to sort it. Make sure you press the WPS button on the Sky router and not the reset Nov 29, 2024 · Hi, our broadband keeps dipping out on connection. There are several ways that you can do so. Otherwise, you'll need to phone Sky to arrange for an engineer to fix the fault. you have sent me a new sky a box in to resolve the issue and it has not worked. Sky also operates a pay-TV service, including the Sky Sports channel which broadcasts Premier League games, which are also availble on the Sky Go video streaming service. 0. Oct 6, 2024 · In the ME7 4 area and continually having broadband & wifi issues. Go to Ask For Help, and select Service Advisory. So many people are reporting issue here. Oct 6, 2024 · Have a weird issue recently and can't figure out if it's broadband causing this is the router itself. 2. The hub was delayed, and only delivered Saturday. Jun 25, 2018 · Sky Community has thousands of members who are ready to share their knowledge and expertise. No particular issue. Sky Broadband Technical. Broadband Continues to dropout, whilst working from home mostly on ms teams Search Sky Community. Unfortunately if there are network issues outside the home causing packet loss this could be quite difficult to initially identify and resolve. co. 1. We had an engineer come from open reach the other week however still keep having problems with the internet connection just cutting out. Sky loans wireless booster hardware free under the terms of the 'WiFi Guarantee' element of the legacy 'Broadband Boost' add-on and the 'Enhanced Wall to Wall WiFi Guarantee' part of the 'WiFi Max' subscription supplement: they don't otherwise provide or sell boosters except to resolve issues with Sky Q. Feb 9, 2025 · @Bethowen62 . Nothi Dec 11, 2024 · Ever since switching to sky we have had broadband issues some of our devices are not connecting properly we didnt have an issue with BT and BT was apparently slower and sky faster this is obviously not the case clearly! 1 day ago · Even if reset is not listed there is still an option to connect by WiFi to Sky or 3rd party router If you are on Sky Broadband you will be asked to press the WPS button on the Sky router. If you have the hub 6 (white) then it could be a WPA3 compatibility issue. Both Sky and BT are affected but Talk Sky offers satellite television service as well as broadband internet and home phone service. 168. Sky complaints: how to complain to Sky Broadband When you’re having problems with your broadband, you might want to contact Sky to complain about your broadband. Me too ! Report post. me/myskyupdates Jan 21, 2025 · My broadband is slow can you request engineer please. Mine is that the voice light on the router is orange and although I can access the internet on my devices (this may be due to me having a mesh system), several things aren't working. Sky aren't!!! 4 weeks!!! 3 days ago · An engineer from open reach had been around and said yes fixed the problem but my speed is still only 5mbs. Nov 14, 2023 · We have 2 green lights but the middle one flashing orange. About Sky Community Offers. If you are experiencing problems with Sky, please submit a report below. Sign in to Service Checker or use Service Status to see if there are any issues with your Sky Broadband or other services. Let’s look at your options. I again phone sky to which they sai Mar 5, 2024 · My sky broadband is not working. We joined Sky Broadband last week. All the speed checks and wifi checks come back normal but as i work from home it is very frustrating having internet dropping out and Teams calls glitching all the time. Only this time it has stayed dropped out or and light in centre I have reset box and everything yet when I do a service check it's showing all connected as it should be with no known Jan 23, 2025 · @AldusSeller wrote:. To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. But the engineer failed to connect us. Jan 3, 2025 · Broadband & Talk | Broadband | Issues Using VPN via Router; If the issue continues give Sky a call. Despite Sky broadband guarantee this means absolutely zilch. Created with Sketch 2 days ago · We recently renewed our contract with Sky and were sent a new hub to use. In addition~ Nov 30, 2024 · @KPN02 . (Which would take an hour). However, the Q box does occasionally drop off but usual Jul 14, 2024 · My Broadband speed and phone line dropped out 2 days ago, Sky detected a fault outside the premises and escalated to Openreach, who attended and advised he found an issue with the connection and replaced it. 2 days ago · Sky Broadband issues 18 Feb 2025 09:03 PM. Over the last week or so I have had random drop outs where the lights go orange on the box out of the blue. Find out about any planned maintenance work or known network issues that may be affecting services in your local area within the UK. I am looking to upgrade our current "Full Fibre 150 and Sky Booster" arrangement due to current deals coming to an end. Need help setting up my broadband . Aug 12, 2024 · Rebooked Sky engineer (purely according to Sky, so that he could book another Openreach visit quicker than they could), he didn't turn up, so rebooked for next day. I can assure you that there is an issue. virgin media confirming engineer dates with clients. Check your services real-time for your Sky Broadband & TV. It connected to the wi-fi no problem, but was unable to connect to my work VPN (and couldn't load web pages etc, even though it was showing that it had internet access through the wi-fi). Does anyone know how long this will take 2 days ago · Help for Sky Broadband & Talk. he said sky had to do something to remove the temp limit on speed after fix. Dec 11, 2024 · Ever since switching to sky we have had broadband issues some of our devices are not connecting properly we didnt have an issue with BT and BT was apparently slower and sky faster this is obviously not the case clearly! 1 day ago · Even if reset is not listed there is still an option to connect by WiFi to Sky or 3rd party router If you are on Sky Broadband you will be asked to press the WPS button on the Sky router. ANy advice welcome. I need this issue resolved ASAP Jan 22, 2025 · After that you can call Sky to report the issue as more than 10 line drops in a 24 hour period is a fault that Openreach should investigate. Upgrading to a newer model or purchasing a third-party router compatible with Sky Broadband services might help improve the Nov 16, 2024 · Sky Broadband Issues 16 Nov 2024 05:10 PM. uk Sky Outage Map. the service is not consistent or good enough Feb 5, 2025 · About Sky Community Offers. How to troubleshoot Sky Broadband issues and connect/reset your Sky WiFi Router and Booster. 65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode Nov 29, 2024 · Hi, our broadband keeps dipping out on connection. This happens to smart phones, consoles, sky tv etc. Everything was fine up until a few weeks ago where again I was getting the same issues as previously. About 18mths ago (approx) we May 29, 2024 · My concern is that there is an external issue which is impacting my broadband connection. Broadband been flashing green for 24 hours (sky hub max) and wont go white what do I do I've tried restarting it and it Jan 4, 2025 · it is quite a common issue with partial fibre connections during periods after bad weather. Hi. CLICK HERE to go to the Broadband Community, and select the blue button in the top left to start a new conversation. This may need changing to WPA2 in the My Sky app WiFi settings. Now the router light pulses green and when I try to connect to the internet it Jan 24, 2024 · Hi . Find any problems and fix them; See your connected devices; Sign In. We've had ongoing issues with Sky for 4 weeks now, they're blaming virgin media as they use their lines. Make sure you press the WPS button on the Sky router and not the reset Nov 28, 2024 · I am having constant issues with broadband coverage with WiFi dropping constantly on my upstairs device. May 17, 2023 · Another potential cause of Sky Broadband issues is outdated hardware. Oct 9, 2024 · We are unable to use the Internet using our Sky Broadband when using the Sky DNS Servers via the Sky Router. Any advice would be greatly appreciated. You can also find out about planned work and contact Sky for support. May 17, 2023 · Sky broadband customers may, at times, face issues with their service including slow internet speeds and connection problems. 8 and 8. SAT> IP (Apple 4K 2nd gen TV to LG C1 OLED UHD TV/Dolby Atmos Denon AVR, DacMagic Plus for Hi-Res audio), hosting own blog/forum (cluster), OPNsense & Zenarmor L4/L7 NGFW & DPI IDS/IPS, Asus ET12 Pro Tri-Band wifi, Linux, Gamer: Xbox Series X/i7 laptop, round-robin DNS over HTTPS, non-proprietary VoIP HD AMR-WB (G. The download speeds are insufficient for our needs, and we are experiencing frequent freezing during FaceTime and Zoom calls, as well as constant buffering. went to bed last night all was ok. Set up all went fine until I tried to use my work laptop. Have to run diagnostics to check for issues. Hello, this is a bit of a long post so bare with me. I had opereach attend outside my house yesterday they had to change the wiring but it still tells me that I have poor connection to my hub Nov 19, 2024 · Do this and then follow the instructions to connect your Sky Q box to Sky broadband. Sky Broadband & Talk. You wi Dec 15, 2024 · Sky broadband has been connected now for around 3 months. 3 days ago · Broadband issues 17 Feb 2025 06:06 PM. 5MBPS and 7 MBPS. 4 and 5ghz combinations, router resets, full resets over night. My ring doorbell and cameras Oct 31, 2024 · I notice recently we have had a number of broadband providers doing work in the cabinet outside my house installing more cables and this may be the issue my connection is affected. ----- Jul 18, 2024 · No ISP provides that kind of support for WiFi, and the broadband connection itself is supported by the national network provider (Openreach/OpenEIR) rather than the ISP, who would have a standard target time of two days to fix a lack of broadband/phone connection but don't tackle WiFi issues at all. 65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode Dec 12, 2024 · My broadband has been dropping out multiple times a day and night sky have attempted to fix this issue so many times and 2 years on and it's still doing the same. Due to these issues, we are considering switching back to BT or Community Fibre. We are also having an intermittent issue with our Sky Q bo Feb 20, 2024 · Broadband down since 16:15 today, no detail on the problem just an automated message on the sky app saying you have a broadband problem in your area and it can take up to 2 days to fix! Any chance of telling us what the problem is Sky, we are adults and can grasp concepts. In addition~ Sky offers satellite television service as well as broadband internet and home phone service. IE select connect to Sky BB and then press the wps button on the router until it flashes. However it is not possible to change the DNS setup on the S Feb 3, 2025 · Broadband issues 03 Feb 2025 08:47 PM I have tested my line and if there are any outages in the area and there are not, but the last few week my broadband has been ridiculous, not working at all Apr 22, 2024 · I had new broadband fibre fitted on Friday, the connection keeps dropping in and out I have spent all weekend trying to sort it and whenever I run checks everything comes back saying no issues. Sky Broadband customers often rely on the router provided by the company; however, these devices may become outdated or less efficient with time. I am trying to work and this is having a very serious negative impact. Sign in to get your answer quicker. If not, you'll need to check with whoever supplies your broadband. I have done everything possible and even tried phoning sky direct Jul 5, 2023 · I posted here recently about my BT connection. 722. Broadband problems 19 Nov 2024 07:29 PM. com. I have been a sky customer for 12yrs. Tried rebooting it but still nothing. This has been very Jan 30, 2025 · Broadband issues 30 Jan 2025 12:55 PM. ph/kylaofsky Facebook Messenger: m. By this I mean I have zero access to the router itself for about 5 minutes (192. Sign in to begin. If customers are still having issues with other VPNs after this, then there are two possible resolutions: To check if there is an ongoing service issue in your area, just message our 24/7 virtual assistant KYLA. If I hadn't contacted Sky about this, I would have had absolutely no idea what was going on. Aug 26, 2023 · You have a major fault, the broadband connection is showing only 15Mbps down and 352Kbs up with raised noise margins. About 18mths ago (approx) we . The last few days we have had issues with the sky booster box not connecting to the main hub even though we have checked the internet service through the sky app and it states no issues on your network. I've had Sky Stream for 2 years, connected via BT broadband and receiving 500mb Fibre. Both Sky and BT are affected but Talk Feb 10, 2025 · Once completed, if it reports back that all is good click on 'broadband' to run an updated test. 8. No signal or is internet not working? Here you see what is going on. ===== 65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast Internet dropped from 75 to 43 all the week. Oct 24, 2024 · Broadband issues 24 Oct 2024 11:19 AM My broadband connection has been consistently below my guaranteed speed for several days and this morning I have been unable to connect devices to it at all. Feb 12, 2025 · Hi Sky Community, I hope you can assist me with a few issues I’m experiencing with my Sky services: Broadband Upgrade Issues: I’ve been trying to upgrade my broadband via the Sky website, but every time I attempt it, the website either crashes or tells me I can't proceed any further and need to restart or try again later. Make sure to have your 9-digit SKY account number ready for faster assistance. The problems date back to a switch to Sky fibre Ultra Fast, we've had intermittent problems since the switch. Jul 8, 2024 · Re: Broadband issues 08 Jul 2024 01:25 AM Sometimes when i reset all the lights except the power light stay off, others times there is 2 green and one amber Feb 20, 2023 · My sky broadband constantly drops out. He then shared stats with me that showed I had 80mbs to the property. Dec 18, 2024 · We signed up for Sky Broadband at the end of October, but we are very disappointed with the service. everything works as it should. We have about 10 devices that connect to WiFi, Ive tried 2. If you’d like their help, post your Sky Hub’s statistics in a new post with an explanation about your issue. Sky Community; Discussions; News; Tips; About; Offers; Sign In. It drops on average two days a week and on the days it does drop it drops on average 5 to 10 times. (Not on the Q box as the Network reset will start the main Q box WPS automatically). Setting the DNS Server on the laptop directly to those used by Google e. Cannot get it fixed via website, no phone numbers available Unable to fix problems and they prevent me communicating with anyone who can fix the problem. Mysky says there are no issues. Even when pages do load the tab at the top has the whirring circle. See any issues that might be affecting Sky Broadband & Talk services. No known issues in your area. You can reach KYLA through: Viber: mysky. Looked at the router and the light was red. 5 days ago · Help for Sky Broadband & Talk. Jan 30, 2025 · Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Dec 11, 2024 · Hi having issues since moving into my new property. 1 is taking too long to respond) and I can't ping it. Here’s a summary of the problems: Mini Box Connectivity: The mini box won’t connect, although the Q box generally works (Cat 6 connection). Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Feb 6, 2024 · Until now, we haven't had any real issues apart from a while ago {July 2023) when the Sky Q box would disconnect from the router almost nightly, and we'd have to reboot the box and/or router or use WPS etc. These things include. Start a new conversation Jan 7, 2025 · Having problems watching Streaming TV? As you need the internet to use these, there could be an issue with your broadband. My hive heating app. Nov 21, 2024 · Seems like Sky are having massive issues today. Real-time problems with Sky broadband. 2 engineers came out and decided it was a router issue as all 3 lights go out and came back Amber, only the power light stayed green, they didn't carry the routers, so passed it to Test your connection or use our simple steps to try at home if your can't connect or have slow WiFi. Created with Sketch. If you get amber or red you need to follow the on-screen instructions. please help my broadband is still not working. we have to reboot our router and sky tv at least once a day as the signal contsantly drops. Ever since we have used the new hub, we now have dead wifi zones in areas of the house. I keep having to reboot the router, for short and prolonged periods. This is affecting me being able to work from home. See full list on istheservicedown. Been like this for 6 months now. Nov 19, 2024 · About Sky Community Offers. I've done all the usual turn offs, unplugs, waits & turn ons still rubbish! I've rung in numerous times Dec 30, 2024 · Hi i keep having issues where my internet keeps dropping off over the past few weeks, it never happened before. If you're a Sky Broadband customer, you can test your connection below. We used to use a sky booster to connect these areas but this no longer works. Phoning Sky to go through a telephone diagnosis is required to have a Feb 12, 2025 · You can also find more tips on internet connection problems, in our guide to troubleshooting broadband. Oct 13, 2024 · Zen internet on FTTP (900Mbps down, 100Mbps up). Done all the checks on MySky and saying no problems. Not even an email or a phonecall to apologise for the installation not being finished or even give an update, let alone the slightest idea of when Jan 11, 2025 · Hi, I was upgraded to a Max Hub about 3-4 months ago and have experienced persistent issues ever since. Supposed to be able to exit my contract as it's been below my guaranteed speed for more than 3 days now. Mar 20, 2024 · Hi wondering if anyone could help me, I started experiencing WiFi issues in December to which I phoned sky and they put it down to a router and sent me a new one. You can raise it with Sky but whether Openreach will do anything depends on the number of line drops and whather the automatic kit managing hhe line has reached the limit trying to stabilise the line. 8. Dec 10, 2024 · Sky broadband issue 10 Dec 2024 12:17 AM. If the service checker is still not telling you that Sky are aware you may need to call them to report it (dial 150 free from your Sky Talk landline). I now have issues streaming where it pauses for no reason, regular pixel issues and have to keep resetting system. Everytime the broadband drops, the Sky provided router (Sky Hub) seems to break itself. Sky Community; Broadband issues 05 Mar 2024 10:03 PM. Sky Go troubleshooting Resolve issues with Sky Go App/website along with Chromecast connection problems. Check status. Thanks Feb 9, 2025 · Sky Stream , Sky Superfast, SR203 router, Tp link td w9970 + Asus RT AX58U (backup), Xbox Series X, google home mini, LG 55 inch uhd tv, with Dolbyvision, samsung a5 2017 and samsung s21 If I get it right mark as answered 2 days ago · Once completed, if it reports back that all is good click on 'broadband' to run an updated test. Jan 27, 2025 · Once completed, if it reports back that all is good click on 'broadband' to run an updated test. Woke up this morning and no connection. I am trying to contact sky to have this resolved but no number readily available. Any one else? @Arch1hols @SkyHelpIreland I would not recommend Sky Broadband to anyone in Ireland. Jan 8, 2025 · wrote: They have been in twice replaced the nano fibre cable and I have been instructed to reset the hub many times You still need formal notification that they are lifting the contract, otherwise you are liable for the exit fee. Jan 10, 2025 · Just wanted to post an update, as I've ended up cancelling my broadband with Sky and going back to Virgin. Reset everything. The bill was paid a few days ago? Paula.
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